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Shipping & Returns

Returns Policy


Jewelry: You may return jewelry items within 7 days of delivery for a refund less a 10% re-stocking fee. We will wave the re-stocking fee and also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). It is the buyer's responsibility to return the item insured.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Wine: Returns are not accepted unless the return is necessary as a result of our error. In the event of authorized return, credit will be given for all unopened, undamaged bottles only. IF DAMAGED DURING SHIPMENT, CUSTOMER MUST IMMEDIATELY FILE A CLAIM WITH SHIPPING COMPANY.

If you need to return wine items due to our mistake, call our store toll-free at 1.800.257.9461 (m-f, 9:00 am to 6 pm)

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on wine products due to local laws, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All items required a signature for delivery and wine items require an adult signature.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 StingRay Brands

1405 North Alternate A1A

Jupiter FL 33469 USA

Tel 800.257.9461

sales@StingRayTackle.com

 

rev 1 Mar 2013



 

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